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FAQ

​How Do I Place An Order?

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Viber us directly at (+63 917 678 6939) 

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Please follow these guidelines

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A. Send us the picture of the watch of your choice

 

B. Shipping details (shipping purposes)

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  1. Name

  2. ​Complete Shipping Address

  3. Contact number

 

(NOTE: If item is returned back to us, you'll have to pay for another separate shipping.

Delivery is on the next day after PAYMENT. )​

 

Payment and Shipping

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Shipping courier : Fasttrack / Xend

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  • P70 - Metro Manila (1-3 days)

  • P160 - Outside Metro Manila (2-4 days)

 

We only do bank deposit.

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We don't offer Cash on Delivery

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​Secure Ordering & Payment Options

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Bank deposit :

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  • BANCO DE ORO - BDO

  • BANK OF THE PHILIPPINE ISLAND - BPI

  • EASTWEST BANK

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We also accept Money Remittances:

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  • LBC

  • PALAWAN

  • CEBUANA

  • M'lhuillier 

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Store outlets : 

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  • Complex Lifestyle Store - Eastwood mall

    • Level 2, Eastwood City, Brgy. Bagumbayan​

  • Complex Lifestyle Store - UPTown BGC

    • Level 3, Uptown Bonifacio 38th St., Taguig City​

  • Complex Lifestyle Store - Robinsons Galleria Cebu

    • Level 2, North Cebu City, Cebu​

  • Complex Lifestyle Store - Ayala Cloverleaf

    • Level 1, Cloverleaf Mall, A.Bonifacio St., Quezon City, Manila

  • Complex Lifestyle Store - Festival Mall, Alabang

    • Level 2, Wing B, Alabang, Muntinlupa City

  • Complex Lifestyle Store - Solenad 3, Nuvali

    • Level 1, Building C, Sta. Rosa City, Laguna

  • Satchmi - SM Megamall

    • Level 4 Mega fashion hall

  • Satchmi - UP Town Center, Quezon City

    • Level 2 Cinema bldg., UP town center.

  • Cinderella Store - Glorietta II

    • Level 1 ​

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Returns & Refunds

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Warranty term: Three months from the date of purchase. This warranty covers manufacturing defects on the watch itself (movement, case). Other parts than the above are not covered by this warranty. To have replacement covered under this warranty performed, please use our contact form on the "contact us" page. In the e-mail you need to specify your name, address, and a detailed description of the issue. Finally, write ‘reclaim of purchase’ as subject of the e-mail or letter.

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Note that repair/replacements will be charged in the following cases, even during the warranty term.

- Failure or damage caused by improper use or carelessness (knocks, dents, crushing, etc.)
- Failure or damage caused by unjustifiable repair or modification
- Failure or damage caused by fire or water, or a natural disaster such as for example an earthquake
- Esthetic changes that occur during normal wear and tear and aging (minor scratches, etc.; on the case and/or crystal, alteration of the color on the wristband and the peeling of the plating)
- In case the retail store and the purchase date are not indicated on the warranty, or if this information has been rewritten
- If the warranty is not submitted along with the watch.
- Battery replacement will be charged even during the warranty term.

The case, dial, hands, watchband or other parts thereof may be replaced with substitutes if the originals are not available.

This warranty warrants that you can receive free replacement in accordance with the terms set forth herein and within the specified term, and shall not restrict any lawful right of the Customer.

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*we are only available in the Philippines for now, thank you for your understanding*

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